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AI agents that actually work

Your WhatsApp, handled on its own.

Our AI runs your WhatsApp for you. What it doesn't know, it asks you. Once, never twice.

Leave your number and Ona writes to you right away.

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Out of every 100 conversations, Ona resolves 78 on its own. For the other 22, it asks you and learns.

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How it works

Working for your business in minutes.

Start for free
Use cases

How Ona can help you

Four ways to start, in any sector. Pick yours and Ona will show it running in your business.

Customer support

Automatic answers, escalated when needed

Ona instantly answers the usual questions — opening hours, prices, how it works — and when a conversation needs a person, it hands it to your team and flags it.

Sales

Lead capture and qualification

Every new lead — from the form, from the ads, from WhatsApp itself — gets an answer in seconds. Ona asks what matters, filters the noise and leaves the meeting booked.

Reminders

Automatic reminders, with AI behind them

Ona sends the reminders — appointments, payments, renewals — and when the contact replies, the conversation does not fall into a void: Ona keeps handling it alone.

Scheduling

Appointments booked inside the conversation

Ona offers the open slots, confirms the appointment and puts it on your calendar without leaving WhatsApp — and if the customer needs to move it, it reschedules on its own.

Results

What your business gains with Ona

Three things that change from day one.

+62%

lead-to-purchase conversion

More leads that end up buying

Always available, instant replies and a personal touch: leads engage more, and your team receives them ready to buy.

18 s

average first response time

Answer everyone in seconds

Every customer gets a reply on the spot, whatever the hour. Nobody waits their turn.

78%

of incoming messages resolved by Ona

Your team joins only when needed

Ona resolves most of them on its own. The rest reaches your team with the context already gathered.

Reference figures: they vary with your sector, your volume and what Ona may resolve.

The platform

Underneath there is a complete platform

The agent you just tried is one piece. Underneath, a CRM and an agent builder that work together: capture, automate, attend and improve, all from one place.

Lead capture

From Meta Lead Ads or web forms, straight into the customer record.

RV
Reformas Vila

Renovate your kitchen

Book your free site visit.

Contact information

Full name
Maria López
Phone number
+34 612 34 41 88
Email address
maria.lopez@gmail.com
Submit

By clicking Submit, you agree to the privacy policy of Reformas Vila.

Thanks, Maria!

We will message you on WhatsApp to set up the visit.

Automations

To work every lead: messages, waits, conditions and assignments, no code.

Trigger

Opportunity created

Condition

Contact language

Spanish
Send template

Welcome · Spanish

End

Template sent

English
Send template

Welcome · English

End

Template sent

Catalan
Send template

Welcome · Catalan

End

Template sent

CodeFlow

Shared inbox

Ona and your team handle the same conversation, and every reply is marked as whose it is.

M
Maria López
Ona

Web chat that jumps to WhatsApp

The conversation starts on your website and continues on the customer's phone. Less friction, more conversion.

reformasvila.com
Reformas Vila

Feedback to the AI

Give it inside the conversation itself and Ona takes it on board right away, with nothing to reconfigure.

J
Jordi Ruiz
J
Jordi Ruiz

Do you also do full bathrooms?

10:51
OnaAI

No, we only do kitchens. Can I help you with yours?

10:52

A CRM that fills itself

While Ona talks, it updates the opportunity's stage and fields. Nobody has to type it in afterwards.

P
Pau Ferrer
OnaAI

Hi Pau. Are you still interested in the Nissan Juke over 48 months?

13:48
A customer smiles while chatting on WhatsApp from her phone.
Success story · Renovarent

From 20% to 72% qualified leads.

Their leads from the web and Meta Ads went cold before anyone could qualify them — only 20% finished the process. With Ona, every lead gets the first message in seconds: 72% answer all the questions, get scored, and go straight to the proposal.

Blog: WhatsApp automation with AI

Ideas and strategies to power your business with conversational AI.

Questions about AI agents for WhatsApp

With Ona's AI agent builder, you describe your business and what you want to automate in your own words. Ona builds the workflow, you test it as a customer and ask for any changes you need. When it is ready, connect your WhatsApp. Our team can also help you set it up.

Choose which enquiries the agent should handle and give it your business information: opening hours, services, prices and frequently asked questions. Ona uses that information and the conversation context to reply automatically, including outside business hours. You decide what it can handle on its own and when to hand over to your team.

A WhatsApp chatbot can use menus and predefined replies or incorporate AI. Ona is an AI agent: it interprets what the customer needs and uses context to respond. Beyond chatting, it can qualify leads, book appointments and update the CRM according to the instructions you define.

You can automate customer service, lead qualification, appointment booking and CRM record updates. For example, Ona asks a contact what they need, collects the relevant details and offers an appointment. You configure the tasks around your business process.

Explain what you offer, how you serve your customers and which rules the agent should follow. Then test conversations and tell it what to change. You can also give feedback within a conversation to adjust its replies. This lets you define both the information it uses and its tone of voice.

Yes. Ona and your team work in the same inbox, where you can review the conversation and take over when needed. You also define when the agent should hand a case over to a person. If you spot an incorrect reply, you can step in and give feedback to correct it.

Yes. You can connect your existing WhatsApp Business number to Ona and automate customer service on the number your customers already know. Our team can help you connect it.

Yes. The builder includes a test chat where you can message the agent as a customer would. You can check its replies, try your common scenarios and request changes before connecting your number and letting it handle real conversations.

Bye, decision-tree chatbot. Hello, Ona!

Traditional chatbots follow scripts. Ona thinks, acts, and learns — like another member of your team.

Ona versus a decision-tree chatbot, across five criteriaActionEasy to buildCustomer ExperienceAvailabilityCost
Decision tree chatbot
Ona
Ona versus a decision-tree chatbot, across five criteria
CriterionDecision tree chatbotOna
Action — Can your agent take real actions like booking, updating records, or triggering workflows?2 / 109 / 10
Easy to build — How quickly can you go from idea to a working agent without technical expertise?4 / 109 / 10
Customer Experience — How natural and helpful does the conversation feel to your customers?3 / 109 / 10
Availability — Is your agent ready to engage 24/7 without downtime?10 / 1010 / 10
Cost — How affordable is it to build, run, and scale your agents?9 / 107 / 10
AI Agents for WhatsApp | Automate Sales and Support — Ona