The whole team sees what Ona does.
Every conversation Ona handles is visible to your team in real time — no parallel dashboards, no black boxes. What Ona replies, you see too.
- 0%
- WhatsApp campaign open rate
- 0%
- Queries resolved without human help
- < 0s
- Average response time
How Ona works
Three fronts, one conversation
Instead of juggling five tools to blast, reply, close, and measure — Ona does it all in a single conversation. With the context of your catalog, your customer history, and every past campaign.
Launch hyper-personalized campaigns
Ona uses your e-commerce data to send the right message to the right person at the right time. No mass blasts — every message is relevant.
- Automatic segmentation by behavior and history
- Messages personalized product by product
- A/B tests built into every send
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Reply and close the sale
When the customer replies, Ona takes over the conversation: recommends products, compares options, handles objections, and asks for the sale. Not a decision tree with buttons — a salesperson who understands what your customer needs and adapts every message. With full knowledge of every SKU and the customer’s complete history.
- Product guidance rooted in real catalog knowledge
- Contextual abandoned-cart recovery
- Sale closed inside the conversation
- Handover to your team when needed (and Ona learns from it)
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Hola Ana! Reservé en talla 38 el vestido midi negro que dejaste ayer. Si confirmas antes de las 18h, envío exprés gratis 🖤
10:42Perfecto, lo quiero 🙌
10:43Observe and improve
Real-time results on sales, CAC, and LTV per campaign. Automatic quality audits review every Ona conversation — pinpointing where sales are lost, which objections repeat, and which messages close best. Ona learns from every conversation, and you see exactly how.
- Real-time dashboard of results per campaign
- Automatic conversational-quality audits
- Detection of recurring objections and catalog gaps
- Improvement recommendations for the next campaign
Campaña #142
Compradores frecuentes
Abril 2026 · en vivo
Contactos inscritos2400
Mensajes programados2400
Mensajes enviados2398
Recibidos2310
Leídos1820
Clicks410
Ventas187
45.6% de los clicks
- More sales
- more closes in every conversation
- Happier customers
- instant, relevant replies
- More operational efficiency
- your team free to grow
- Better WhatsApp ROI
- more results at lower cost
Built to work with your team
Ona doesn’t replace your team. It integrates with it, knows every product in detail, and replies with the judgment of someone who has been with you for years.
Assign conversations between people and Ona.
A teammate wants to take a thread. Or you’d rather Ona handle this one. Every conversation reassigns with one click, with the full context intact.
When Ona needs help, your team already knows.
Ona spots the exact moment — a VIP customer, an objection it can’t handle, a case outside its scope — and passes it to the right person with the full context. The customer never notices the switch.
Every conversation, with a quality score.
Ona audits every conversation in real time. Your team sees when a reply meets the standard — and when it’s worth stepping in or correcting. Every correction trains Ona for next time.
Ona in action
From message to close in 3 minutes.
A glimpse of how Ona advises, compares options, and closes a sale — in a WhatsApp conversation, with no templates or pre-scripted flows.
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22:15 → 22:17
Goodbye, decision-tree chatbot.Hello, Ona.
Traditional chatbots follow scripts. Ona thinks, acts, and learns — like another member of your team.
Plans
Custom plans for your business
Invest in real results with a solution tailored to your e-commerce.
Custom Plan
On requestprice based on volume and needs
- Full access to the marketing, intelligence, and support platform
- Number of logins scalable with your team
- WhatsApp messaging package included
- Native and custom integrations with e-commerce, CRM, and ERP platforms
- WhatsApp support during business hours
- Dedicated success team for strategy and results analysis
Frequently asked questions about WhatsApp for e-commerce
What is a WhatsApp CRM for e-commerce?
A WhatsApp CRM for e-commerce is a platform that manages customer communication over WhatsApp — from outbound campaigns to post-sale support — and connects to your online store data to personalize every conversation. Ona goes a step further: it doesn’t just manage the conversation, it also closes the sale inside the same WhatsApp thread.
How does Ona recover abandoned carts?
Ona detects when a customer leaves products in the cart, picks the conversation back up on WhatsApp with context about the product and the customer’s history, handles the objection that blocked the purchase, and eases the close. It doesn’t send generic reminders — it tailors every message to the customer’s specific doubt.
Does it integrate with Shopify, WooCommerce, or Prestashop?
Yes. Ona connects to the main e-commerce platforms (Shopify, WooCommerce, Prestashop) to sync catalog, orders, stock, and customer data in real time. That lets it reply with up-to-date information about any product.
How is Ona different from a chatbot?
A chatbot follows a decision tree with predefined buttons. Ona is an AI salesperson that adapts every conversation to the customer context: understands the query, compares options, handles objections, and asks for the sale. It also learns from every conversation and improves over time — something traditional chatbots don’t do.
How much does Ona cost?
Ona is priced by volume of conversations and closed sales. Book a demo for a custom proposal based on your store’s real volume.
How does Ona protect my customers’ data?
Ona complies with the European GDPR and processes data on servers hosted in the EU. Your customers’ data is not shared with third parties or used to train generic AI models. You stay in full control: you can export or delete the data whenever you want.
Put Ona on your team
We build the agent with your catalog. In the demo we activate it on your real number.